User management services for global automotive supplier
Worldwide automotive company (components and parts supplier)
> 30000 employees
- Execute large amounts of user provisioning and deprovisioning operations, in a performant and cost-effective way.
- Managed services
Project type ＿
- System administration services
User provisioning and deprovisioning services: new user creation, changes for the existing users, deactivations. To be handled for the following systems:
- Active Directory
- Each task is added in a ticketing system. An individual ticket is created for each new user, change or deactivation.
Regular managed services usually do not involve technical challenges, but rather performance-related ones, such as:
- Maintain consistent task solving ratio, despite occasional low speed and hiccups common to large corporate IT ecosystems.
We met client’s high expectations with straightforward solutions:
- Clarify and optimize the processes.
- Provide accurate statistic reporting and analysis regarding the service level.